Customer Account Manager

Customer Account Manager

Northallerton | Full-Time, Permanent | £26,500+ DOE | Bonus Scheme | Funded Professional Qualifications

We're looking for a Customer Account Manager to join our client, an established team at their Northallerton head office. This is a varied, customer-focused role where you'll help new and existing clients with insurance quotations, policy enquiries, and ongoing support.

This position would suit someone with excellent communication skills, strong attention to detail, and a genuine desire to provide outstanding customer service. Insurance experience is welcome but not essential, as full training will be provided.

The Role

• Prepare and process quotations for personal and commercial insurance products
• Follow up quotations and customer enquiries by phone and email
• Support new and existing clients with policy queries and payments
• Liaise with insurers, suppliers, and underwriters
• Maintain high standards of customer service and FCA compliance
• Work collaboratively with colleagues to achieve business objectives

About You

• Excellent verbal and written communication skills
• Confident and professional on the telephone
• Strong organisational skills and attention to detail
• Good IT skills and the ability to learn new systems
• Positive, proactive, and customer-focused approach
• Insurance experience beneficial but not essential

What's On Offer

• Salary from £26,500+ depending on experience
• Performance-related bonus scheme (up to £2,000 per year)
• Full training and ongoing development
• Funded Foundation Insurance Test (FIT) qualification
• £500 salary increase upon successful completion of FIT
• Opportunity to gain the Certificate in Insurance qualification, fully funded by the company
• 25 days holiday plus bank holidays
• Additional holiday entitlement with length of service
• Monday to Friday working only – no weekends

This is a fully office-based role in Northallerton, so applicants should live within a reasonable commuting distance.

If you're looking for a long-term career with a supportive employer that values customer service, teamwork, and professional development, we'd love to hear from you